Return Policy
At Rove, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a simple and easy return process. Please review the details of our return policy below.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days of delivery.
- Items must be in their original condition, unused, and with all tags attached.
- Sale items, gift cards, and personalized items are non-refundable.
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service at [email protected] with your order number and reason for return.
- We will provide you with a return authorization and instructions on how and where to send your items.
- Please use the original packaging, if possible, to return the items.
Return Shipping Costs
- For Domestic Returns:
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. - For International Returns:
Return shipping fees are the responsibility of the customer for all international orders.
We recommend using a trackable shipping service to ensure the safe return of your items.
Refunds
Once we receive your returned items and inspect them, we will notify you via email of the approval or rejection of your refund:
- If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 5-10 business days.
- If rejected due to the item not meeting return conditions, no refund will be issued, and the item will be returned to you.
Exchanges
If you wish to exchange an item for a different size or color, we recommend initiating a return for a refund and then placing a new order. This ensures faster processing and availability of your preferred item.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Items marked as final sale at the time of purchase.
- Gift cards, undergarments, and custom-made products.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [email protected] within 7 days of delivery. We will provide instructions for returning the defective product and send you a replacement or issue a full refund, including any shipping costs.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before the refund is officially posted. If you still have not received your refund, please contact us at [email protected].
Return Policy Updates
We may update or change this return policy from time to time. Any changes will be posted on this page, with the date of the latest update noted at the top.
Contact Us
If you have any questions or need assistance with a return, please contact us:
Email: [email protected]
Phone: +1 (800) 987-6543
Thank you for shopping with Rove! We value your business and aim to make your shopping experience as smooth as possible.